December 4, 2024 · 10 mins read
Santosh Kumar
UPI transactions have definitely changed the way in which payments are made in India. UPI stands for United Payments Interface, and they are a unique way of sending and receiving money virtually, either through the banking app or through a digital platform that facilitates UPI payments. UPI transactions can be made to pay for shopping, services, payment of utility bills, sending money, receiving money, recharges, and taxes, as well as payment of insurance premiums and many more. UPI is backed and regulated by the NPCI- which stands for National Payment Corporation of India. NPCI sets the guidelines and rules for UPI and all relevant transactions.
But like all transactions involving money, it is also essential to understand that things may not go accordingly sometimes. There might be hiccups like wrong transactions, faulty transactions, server issues, and other transaction-related mistakes. Sometimes, users may face certain problems like incorrect transactions, discrepancies in amounts, and unauthorised and fraudulent transactions. In such cases, it is important to identify and tackle the problem accordingly. You can register a complaint for the wrong UPI transaction through various mediums, which will help you resolve your issue quickly.
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Let us thoroughly examine how one can make a wrong UPI transaction complaint.
The first step towards filing a wrong UPI transaction complaint is to confirm your transaction and ensure your issue is genuine. You can start. Y reviewing your transaction status on your UPI payment application. Make sure that the transaction status is successful to avoid any discrepancies. Faulty networks and bad internet can sometimes reflect on the transaction status, making them appear pending or unsuccessful. In such cases, it is advisable to wait a couple of hours so that the transaction status may resolve itself automatically. While checking the transaction details, ensure that the amount, transaction time, recipient's bank details and other relevant details have been recorded.
If, after reviewing the transaction status, you find that you certainly have done a wrong UPI transaction and need to make a complaint regarding the same, the next logical step is to contact customer support. You can either contact the UPI platform's customer support or the concerned bank from where the transaction amount has been deducted. You can reach out to your customer support through multiple mediums like-
Like most businesses and corporations, UPI payment apps and banks have their own customer support. You need to find the number and make an official call to raise your complaint. Talking to a customer care executive and providing the details of your complaint is important for your issue to be resolved.
Another way to file a complaint is through an official email. You can draft an email voicing your concerns and send it to the UPI payment platform’s customer care email service and also to your bank.
These days, some apps and banks have developed virtual chat assistants, where customers can get instant support from a customer care assistant through features like live chat. This has significantly improved communication and is very helpful in the initial stages of filing a complaint.
If your issue has not been resolved for a significant amount of time or if you want to follow up and make sure that your issue has been registered, then your best bet would be to visit the bank in person and meet with the concerned official. This would ensure that you have covered all angles and would also be hard evidence in case you need proof of complaint further down the line.
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If you find that numerous attempts have yielded no results, you can directly approach NPCI, the regulatory body for UPI payments in India. You can do this by visiting the NPCI's official website and checking out their grievance redressal cell. All UPI-related issues are addressed in this portal. The NPCI has laid out a specific complaint format, which you must fill out before filing your complaint. This requires details like transaction ID, amount details, bank account details, time and other relevant details of the transaction. Once your issue is officially registered, it takes about 7-15 working days for any issue to be resolved by the NPCI.
If you find your wrong UPI transaction issue unresolved, then you can escalate your issue to a body called the Banking Ombudsman. This is an independent semi-judicial body specifically created for handling UPI transactions by the Government of India to resolve complaints related to banks and certain services provided by banks. The Banking Ombudsmen Scheme was first introduced in 1995 and revised in 2002, which is the operative Scheme. This can be another way of making a complaint about wrong UPI transactions through the banking Ombudsmen, who have a list of operatives and officials with their contact information displayed on the Reserve Bank of India's official website. The Banking Ombudsmen scheme is typically known to resolve any complaint within thirty days of registering a complaint.
These are the various channels and methods through which you can file a wrong UPI transaction complaint. These methods are known to yield positive results and have been tried and tested by people in similar predicaments.
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There are some rules and regulations in place regarding the safeguarding and protection of UPI users in India. As consumers and users of UPI, it is essential to understand these rules and know them so that your bases are secured and you know what to do if an unfortunate situation arises while performing UPI transactions.
This act was implemented to protect consumers from becoming victims of unfair practices such as fraud, scams, etc. It ensures full transparency from businesses and fair financial services.
As the regulatory body for all financial things in India, RBI has its own guidelines regarding UPI transactions, online transactions, dispute resolution pertaining to UPI transactions, etc. Banks, businesses, and even individuals are required to follow these guidelines while conducting online transactions.
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As identifying and analysing the problem is the first step towards resolving it, it is essential for an individual to be able to gauge the issue and see what type of treatment it would require to handle such a situation. Let us take a look at what would constitute a wrong UPI transaction-
1. Making payments to the wrong number- One type of wrong UPI transaction could be caused when a payment is accidentally made to the wrong number. This is one of the most common types of wrong UPI payments. It could include anything from using the wrong recipient details like the wrong UPI ID, phone number, or bank account number.
2. Technical faults- Some UPI transactions have issues due to technical glitches. An amount may be deducted from your account, but it may not be reflected on the receiver's end. Weak internet, poor networks, etc., may cause this.
3. Fraudulent transactions- Unauthorised transactions that may happen due to fraud, phishing or scam. In such cases UPI transactions happen due to account details being hacked, or you have become a victim of scamming or phishing.
4. Multiple payments- Sometimes, you just so happen to make multiple attempts to make a payment that seemingly doesn't go through. Unfortunately, you end up making two or more payments, which might be more than what was required. In cases of duplicate payments, you can also raise a complaint.
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Of course, mishaps happen and there are ways to resolve them once it is done, but it is always good to be safe and follow some best practices when it comes to UPI transactions. As they say, a stitch on time saves nine; here are some good habits to maintain for the security of your account-
1. Always ensure that your details are correct. Whether you are working with the receiver's UPI ID, Phone Number, Account Number, or QR code, make sure that it is the correct ID to avoid any discrepancies.
2. Strengthen your own security. Make sure that your transactions have a strong verification step that only you can unlock or authorise. This will add a layer of security and prevent hacking.
3. Use safe, trusted, and secure networks to make your transactions. Avoid connecting to untrusted Wi-Fi networks to avoid the potential risk of being hacked or other forms of cybercrime.
4. Be vigilant. It always pays to be extra cautious and vigilant regarding your financial security. Use banking alerts and notifications to stay updated about any financial activity on your account. Regularly change your PIN, and upon noticing any suspicious activity, make sure to double-check and inform the concerned authority as soon as possible.
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As easy as UPI transactions have made our lives, it is also important to be aware that when it comes to online transactions and digital payments, there is a slight chance of things going wrong, whether due to technical issues or due to fraudulent activities. Therefore, consumers must know their rights and understand the implications of wrong UPI transactions. With a complete understanding of their problem and with the several options listed in detail in this article- they can file a wrong upi transaction complaint and try to resolve their issue.
Always remember to be well aware, calm and meticulous while dealing with such issues. As a consumer, taking proper precautions while dealing with any kind of UPI transaction is also necessary. Your account details and the receiver's details should always be cross-checked before making any transaction. Be careful not to share details with any untrusted person or divulge details over the phone as well. Always verify and be extra cautious while making UPI transactions, whether it is for personal reasons or business-related transactions. When it comes to the vast world of UPI transactions, it is always better to be safe than to be sorry.
Is it possible to get money back from a wrong UPI transaction?
Yes, it is possible to get your money back from a wrong UPI transaction. Depending on the nature of the transaction, there are several methods for raising a complaint and requesting a return of money.
Can I file a complaint directly to NPCI?
Yes, there is a grievance redressal cell at NPCI where you can file a complaint about a wrong UPI transaction. You need to visit the NPCI official website, navigate through the interface, find the Dispute Redressal Mechanism section, and register your complaint accordingly.
Can a wrong UPI transaction on Gpay be reversed?
Yes, depending on the nature of your transaction, a wrong UPI transaction made on Gpay can be reversed.
Can I complain to the bank about the wrong UPI transaction?
Yes, you can certainly register a complaint with your bank regarding a wrong UPI transaction. Depending on the type of transaction and the nature of your problem, they may help you resolve the issue.
Can a wrong UPI transaction made for a merchant be reversed?
Yes, there are provisions to reverse a wrong UPI transaction made to a merchant.
What happens if a UPI transaction leads to the deduction of money twice?
In such cases where UPI transactions have gone twice instead of one time as intended, you can raise a complaint for the same and intimate your issue with the UPI payment platform, asking for a refund of the amount deducted.
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