November 10, 2024 · 10 mins read
Santosh Kumar
There are four Credit Information Companies (CICs in India), also known as India's credit bureaus. These credit bureaus are responsible for managing the complete credit records of all people. This means that these companies collect the financial data of individuals including their acquired credits and payment records. The CICs record any loans, credit cards, and mortgages of people. This collected data is then assessed and evaluated to generate their credit reports and the credit scores that lenders use to assess their creditworthiness.
One such Credit Information Company is CIBIL or Credit Information Bureau (India) Limited. You might have heard of it as TransUnion CIBIL as well. They are the same things. TransUnion CIBIL is an American multinational group, and CIBIL is a part of it. CIBIL was established in the year 2000 and is the oldest credit bureau in India. It is also perhaps the most well-respected and trustworthy one. CIBIL operates on a large scale and maintains credit records and histories of over 600 million people and around 32 million businesses. This also means that CIBIL provides both individual and business credit accounts.
CIBIL serves the financial sector, MSMEs, and corporate and individual consumers. Their customers in India include banks, financial institutions, NBFCs, housing finance companies, microfinance companies and insurance firms.
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As a prominent credit bureau in India, CIBIL performs various functions and provides various services. Here is a comprehensive list:
In India, credit transactions take place on a very large scale. Millions of people acquire credit (loans, credit cards, etc.), and many financial institutions provide it to these people. It is crucial that there is some record of all these transactions, and CIBIL does exactly that. It maintains records of people and businesses, including the credit they have taken, enquired for, paid back, etc.
With all the data CIBIL uses to maintain the records, it creates the CIBIL report. The CIBIL report is a detailed and comprehensive account of a person's use of credit in the last seven years. This report is created so lenders can judge and assess whether a particular applicant can be trusted with additional credit. It helps lenders assess the level of risk for them.
A major element of the CIBIL report is the CIBIL score. A three-digit number falling between 300 and 900 is present on the top right corner of a person's CIBIL report. This number is like the crux of the entire report because it immediately tells how well that person has handled available credit in the past. For instance, people with poor payment records and a high credit utilisation ratio often have a low score. A high score reflects responsible financial behaviour.
CIBIL is a highly beneficial body for all financial institutions that provide credit to individuals and businesses. By giving detailed accounts of people's and businesses' past credit usage, CIBIL helps lenders make informed decisions regarding giving out credit. It is the biggest risk-assessing tool in the hands of these financial institutions.
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CIBIL has a good customer care system in place that addresses a variety of grievances from both individuals and businesses. Here is a complete guide for you regarding CIBIL customer care:
1. Correcting Mistakes and Errors: People can approach CIBIL customer care for a lot of different reasons, complaints and grievances. For instance, you might notice some error or discrepancy in your credit report or even notice that some of your personal information is incorrect. This could be something like a missing middle name, wrong date of birth, etc. Whatever the error, you can approach CIBIL to resolve the issue.
2. Raising Disputes: CIBIL customer care can also be approached to raise disputes regarding your credit report or credit score. In case you notice any inaccuracy, a change that is unaccounted for, a sudden drop in the credit score that is unexplainable or some other thing, you have the provision to contact CIBIL customer care to resolve this dispute or provide an explanation.
3. Problems Accessing Your Account: CIBIL customer care will offer prompt solutions in case you have trouble accessing your account. Sometimes there might be issues logging into your account or problems related to your subscriptions. All this can be reported to CIBIL customer care to receive the needed help and solutions for a smoother experience.
Read More:: Is 720 a Good CIBIL Score?
There are multiple ways of reaching out to CIBIL customer care including emails, phone calls, or even writing to them. Let us look at all these available methods one by one so that you can choose the one which suits you best:
1. Calling CIBIL Customer Care: Perhaps the most popular and convenient method of reaching out to CIBIL customer care is by making a phone call on their provided customer care number. Their customer care number is (+91) 22-6140-4300. You can call during the operational hours, Monday to Friday, between 10:00 AM and 06:00 PM.
On the call, you will first be prompted to select the issue concerning you and then be put in touch with a customer care executive. Provide the person with the necessary details they need to confirm your identity. They will then proceed to help you out with your problem.
2. CIBIL Online Support for Customers: If you prefer online resolution of the issue then CIBIL provides its customers that as well.
You can write them an email on their official Customer Care Email ID which is info@cibil.com. It is advised that you write the email from the email ID that is registered on your CIBIL account. If there are any documents required, make sure to attach them as well.
3. Write To CIBIL: If you prefer a more traditional route for dispute resolution or are not comfortable with online methods, you can even write to CIBIL about your concerns through post.
You can send them a letter addressing your concern in detail, along with all your personal and account details that can be used for authentication. If you think it is necessary to send any documents along, make sure you attach them securely with the letter.
The headquarters of TransUnion CIBIL are in Mumbai. You can post your complaint to the following address:
TransUnion CIBIL Limited (Formerly known as Credit Information Bureau (India) Limited) One World Center, 19th Floor, Tower 2A, Senapati Bapat Marg, Elphinstone Road, Mumbai – 400 013
4. Frequent Queries: Sometimes, people have doubts and queries that are commonplace. In such a case, you do not really need to contact CIBIL customer care. Instead, you can navigate to the 'Frequent Queries' section on their official website, which is www.cibil.com. Under this section, CIBIL has provided detailed answers and explanations to several frequently asked questions by consumers; chances are that you will find the information you are looking for here. If you still don't find the answer you need, you can proceed to contact them via any of the above methods.
There is a special provision on the official CIBIL website in case you wish to raise a dispute specifically regarding one or multiple sections of your credit report. Here is how you can do it:
- Step 1: Use your username and password to log in to ‘myCIBIL’.
- Step 2: Find a sign that says ‘Credit Reports Section’ and click on that. You will now be able to see a section labelled as ‘Raise a Dispute’. Open that up.
- Step 3: Fill in this dispute form carefully and correctly. The good thing is that you can raise disputes regarding multiple sections at once.
- Step 4: Submit the form once you have re-checked and verified all the information and wait for a response from them
Read More:: What is the Use of CIBIL Score?
CIBIL, or Credit Information Bureau (India) Limited, is India's oldest and most trustworthy Credit Information Company. CIBIL collects individuals' and businesses' loan and repayment data and uses it to create their credit reports. These reports are comprehensive accounts of their credit history and reflect how well and responsibly they have managed credit in the past. CIBIL also generates a credit score for each of them,, a part of the credit report used by lenders to assess their creditworthiness.
CIBIL is accessible for any grievances, complaints and queries. You can reach them out on their customer care channels. You can contact them on the provided phone number, write them an email, get in touch via post or use their dispute resolution form for grievances related to the credit report particularly. CIBIL addresses a wide variety of complaints and queries, be it errors or incorrect information in the report or even inability to access your account. On their official website, you will also find a section that provides in-depth answers to some frequent queries. You can refer to it before reaching out to their customer care in case you have a general doubt or query.
1. What is the CIBIL customer care helpline number?
The CIBIL customer care helpline number is (+91) 22-6140-4300. You can call during the operational hours, Monday to Friday, between 10:00 AM and 06:00 PM.
2. Can I contact CIBIL if there is an error in my CIBIL report?
Yes you can contact CIBIL in case an error is found in your credit report. You can either fill out the dispute resolution form available on their website specifically for complaints related to the credit report or try another method, such as calling them on the provided customer care helpline number. You can also write them an email on their email ID which is info@cibil.com. In case you want to reach out via post, you can send it to the address of their headquarters in Mumbai:
TransUnion CIBIL Limited (Formerly known as Credit Information Bureau (India) Limited) One World Center, 19th Floor, Tower 2A, Senapati Bapat Marg, Elphinstone Road, Mumbai – 400 013
3. My name has been misspelled on my CIBIL report. What to do?
In case your name has been misspelt on your CIBIL report, it is crucial that you get it corrected as soon as possible, as it could hinder a smooth financial experience in future. You can raise a dispute with CIBIL by filling out their dispute form on their official website (www.cibil.com). Once carefully filling in the required details, submit the form and await resolution. It can take upto a month for the issue to be resolved.
4. How long should I wait for CIBIL to respond to my complaint?
CIBIL can take anywhere upto 7 to 15 business days to respond to your complaint or query. If you have filed a dispute, CIBIL can take up to 30 days to resolve it.
5. Can I contact the CIBIL customer care number to know my CIBIL score?
You do not have to contact the CIBIL customer care number in order to get your credit score. You can know your credit score by visiting the official CIBIL website (www.cibil.com) or mobile application. On the website, you simply have to log in/register and fill up a few personal and account details. You will then be shown your CIBIL score for free.
6. Can I contact the CIBIL customer care helpline on Sunday?
No, You cannot contact the CIBIL customer care number on a Sunday. The helpline operates from Monday to Friday between 10:00 AM and 06:00 PM. However, you can mail them any day at any time at their email ID which is info@cibil.com.
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